Kenyan citizens have taken to Twitter in outrage, exposing numerous fraudulent activities relating to Equity Bank. Clients shared their grievances, including negative amounts appearing in their accounts, and one individual losing Ksh 240,000 due to a fraudulent call claiming to be from Equity Bank.
A Cry for Help: Customers Report Negative Balances
Kimuzi, a well-known blogger, opened a platform for victims to come forward and share their stories. They reported evidence of unexpected negative balances in their accounts and voiced their concerns about the safety of their money.
One victim, Mansa Musa, questioned the bank, asking, “How safe are the clients’ money in your bank? Why am I getting a negative 600k in my account, was Equity hacked or something?” Another client, Isaac Mbugua, expressed shock after realizing he was a victim of fraud. Miss Kimutai voiced her skepticism of mobile banking, stating that it has “done more harm than good” and is vulnerable to hacking.
Stay Alert and Vigilant: Equity Bank Urges Customers
Despite the frustration and anger of its clients, Equity Bank has now taken action to warn its customers of the risks involved in online banking and using public WIFI. The bank also requested that its clients not share their personal information, such as their PIN, password, or OTP, with anyone other than the official customer care number 0763000000.
In a notice to its clients, Equity Bank emphasized the importance of being vigilant in combatting fraud. The bank advised customers not to use public WiFi for online or mobile banking and encouraged them to follow the tips provided to stay safe.
