On Wednesday, August 31st, in an effort to streamline service delivery, Kenya Power banned financial institutions and merchants from selling electricity tokens.

Prepaid and postpaid clients were the focus of the adjustments made on Thursday, September 1.

The electricity company informed customers that they could only buy tokens using certain M-Pesa pay bill numbers (888880 and 888888), the USSD code *977#, and at certain bank premises around the nation.

KPLC has included a quick message code to assist users acquire tokens without delays or falling prey to scammers.

Prepaid customers (those who pay in advance).

Go to M-Pesa

Select Lipa na M-Pesa

Under Lipa na Mpesa, select Pay Bill

Enter the business number, which is 888880, approved by KPLC.

Enter account number, which is the meter number assigned by the utility firm. 

Enter amount you intend to spend and click send.

After that process, KPLC will send a message with the token details.

Key in the numbers in the tokens gadget which will later show the number of units.

Postpaid Customers (those who pay after using electricity)

Go to M-Pesa

Select Lipa na M-Pesa

Under Lipa na Mpesa, select Pay Bill

Enter the business number, which is 888888, approved by KPLC.

Enter account number, which is the meter number assigned by the utility firm. 

Enter amount you intend to spend and click send.

New Connections

Go to M-Pesa

Select Lipa na M-Pesa

Under Lipa na Mpesa, select Pay Bill

Enter the business number, which is 888899, approved by KPLC.

Enter account number, which is the meter number assigned by the utility firm. 

Enter amount you intend to spend and click send.

According to the utility firm, customers can also purchase tokens or pay their bills via USSD code *977# under the approved scheme.